Delivery, Shipping & Handling Policy
Prices include delivery - this means that subject to specified minimum quantities our prices include postage costs in the UK or standard 3 day carrier services for most items to mainland Britain within a 350 mile radius of Tur Langton, Leicestershire. Beyond 350 miles a surcharge is payable, and we will contact you for authorisation before proceeding with your order. This includes deliveries to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, the Isle of Wight and the Isle of Man. For palletised deliveries such as tennis court dressings, play tiles and imported pitch shelters the free delivery radius is reduced to 250 miles and for certain large products e.g. cricket scoreboxes and sightscreens that require erection by a delivery team, the free delivery radius is reduced to 125 miles.
sportsequip.co.uk despatch the majority of goods by 3 day carrier, i.e. those that aim to deliver within 3 working days of collection and require a signature upon delivery. We also despatch some small items by standard post.
Please note that the carriers and delivery services we use will usually deliver during the working day. If it is unlikely that anyone will be available to sign for your order you may find it easier to give an alternative or work address. We reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged for heavy or bulky items.
Large items - e.g. football and rugby goal posts, cricket cages, cricket sightscreens, scoreboxes, fitness and P.T. trails, playground surfacing and tiles may require special delivery arrangements or may require manufacturing to order. These may take up to 30 days or occasionally longer to despatch, in which case we will liaise with you and keep you fully advised.
Most of our goods are delivered on large lorries. Any delivery access restrictions must be advised to us at the time of ordering. Any special arrangements required because of limited access are subject to extra cost.
Deliveries are to agreed addresses only. Carriers drivers can not be expected to exceed manual handling regulations. Therefore it is always the customers responsibility to offload goods from lorries, including arranging for mechanical means if appropriate.
Express or 24 hour delivery can be arranged on most items upon request for an additional fee.
Signing For Goods
Please check your goods carefully upon delivery for any signs of possible damage before you sign to say that you have received the goods in good condition. If you find the internal contents have been damaged, we recommend that you cross out the word 'Received in good condition' and write 'Damaged' before you sign, or to write 'Damaged' above your signature. This is to ensure that a claim can be made against the courier company if necessary.
If you have previously signed to declare that you received your order in good condition it is extremely difficult for us to claim that your goods were damaged if you do not use the correct wording.
sportsequip.co.uk accept no liability for any consequence arising as a result of any instruction to deliver goods without signature.