Business to Consumer Policies, Terms & Conditions
Those covering sportsequip.co.uk sales to individual private 'consumers' for personal use.
View our legal terms and conditions [ here ]
How to Order
sportsequip.co.uk provides an easy to use "shopping basket" facility so making a purchase could not be easier. Just browse through our product range and click your mouse on the item(s) in which you are interested. Fuller specifications can then be viewed for each item. The required items can be simply added to your "shopping basket" and ordered on line.
We also welcome orders and card details by telephone, fax or post. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment including Visa, Mastercard and Maestro. We regret we are unable to accept American Express. All orders are charged in £ Sterling. Under normal circumstances we do not charge for any item until it is ready to despatch. Back ordered items are not normally charged until they are despatched.
When an e-mail confirmation of order is received, this is only to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, only when we send you a written order acknowledgement by e-mail or post. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All prices listed include carriage - see 'Deliveries, Shipping and Handling' section below. If you require a specific carriage quotation, please contact us. VAT is automatically charged at the prevailing UK rate.
For orders to be delivered outside mainland Britain please refer to our export section.
Our standard payment terms for private consumers are by cheque debit or credit card. Details must be provided at the time of ordering.
Credit Card Security Policy
Trustwave certify that this website meets or exceeds PCI DSS compliance standards set for processing credit card transactions. Click on the icon to the right to read more about the security levels in place at sportsequip.co.uk to ensure safe shopping.
When your order is placed on our website, all transactions are processed by our Payment Service Providers (PSP):
Sage Pay Part of the Sage Group, the renowned British business accounts software company.
Thereafter all payments are processed by RBS Streamline Streamline (Click to read more)
We fully understand though that even with these most secure arrangements some of our customers may still have reservations about putting credit card details on the internet. Please contact us by telephone on 01858-545789 if you would prefer to advise us of these details personally.
Delivery, Shipping & Handling Policy
Prices include delivery - this means that subject to specified minimum quantities our prices include postage costs in the UK or standard 3 day carrier services for most items to mainland Britain within a 350 mile radius of Tur Langton, Leicestershire. Beyond 350 miles a surcharge is payable, and we will contact you for authorisation before proceeding with your order. This includes deliveries to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, the Isle of Wight and the Isle of Man. For palletised deliveries such as tennis court dressings, play tiles and imported pitch shelters the free delivery radius is reduced to 250 miles and for certain large products e.g. cricket scoreboxes and sightscreens that require erection by a delivery team, the free delivery radius is reduced to 125 miles.
sportsequip.co.uk despatch the majority of goods by 3 day carrier i.e. those that aim to deliver within 3 working days of collection and require a signature upon delivery.
Please note that the carriers and delivery services we use will usually deliver during the working day. If it is unlikely that anyone will be in to sign for your order you may find it easier to give an alternative or work address . We reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged for heavy or bulky items. Deliveries are to agreed addresses only. Carriers drivers can not be expected to exceed manual handling regulations. Therefore it is always the customers responsibility to offload goods from lorries, including arranging for mechanical means if appropriate.
Large items e.g. football & rugby goal posts, cricket cages, cricket sightscreens, scoreboxes, fitness & p.t. trails, playground surfacing and tiles may require special delivery arrangements or may require manufacturing to order. These may take up to 30 days or occasionally longer to despatch, in which case we will liaise with you and keep you fully advised.
Most of our goods are delivered on large lorries. Any delivery access restrictions must be advised to us at the time of ordering. Any special arrangements required because of limited access are subject to extra cost.items.
Express or 24 hour delivery can be arranged on most items upon request for an additional fee.
Signing For Goods
Please check your goods carefully upon delivery for any signs of possible damage before you sign to say that you have received the goods in good condition. If you find the internal contents have been damaged we recommend that you cross out the word 'Received in good condition' and write 'Damaged' before you sign, or to write 'Damaged' above your signature. This is to ensure that a claim can be made against the courier company if necessary.
If you have previously signed to declare that you received your order in good condition it is extremely difficult for us to claim that your goods were damaged if you do not use the correct wording.
sportsequip.co.uk accept no liability for any consequence arising as a result of any instruction to deliver goods without signature.
Our site is primarily aimed at the British market and our "shopping basket" facility calculates VAT for British mainland deliveries only.
However, we recognise the worldwide coverage of our site and welcome overseas orders.
Prior to accepting orders outside mainland Britain, we need to agree upon shipping methods and advise you of the charges involved. These are passed on at cost.
For consumers orders made from the UK or the European Union, 20% VAT is added. All other worldwide orders are VAT free.
Please send your e-mail enquiries detailing your preferred method of shipping in English, French or German to our sales office.
sportsequip.co.uk is fully committed to protecting the privacy of all personal information provided by our customers and uphold strict security procedures for the storage, use and disclosure of such personal information. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We only store your personal credit / debit card information when you place an order. It is also not our current policy to make unsolicited contact with previous customers except for our own marketing purposes, nor to transfer their information outside the EEA (European Economic Area) without obtaining consent first.
Data collected by this site is used to:
All data collection and transactions are carried out in accordance with the Data Protection Act 1998, the Electronic Commerce (EC Directive) Regulations 2002 and the far reaching Consumer Protection (Distance Selling) Regulations 2000'.
If you do not wish receive any marketing information relating to new products or special offers from sportsequip.co.uk, please enter your Email address below and click on the button.
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sportsequip.co.uk operate a full and fair returns policy. Your rights to return goods as a private consumer are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 7 days from the date of receipt for a 100% refund including delivery costs, if in its original condition and with the original packaging. The only exception to this is when goods have been custom-made to order, in which case we are unable to except returns. All we ask is that you return the goods to us via the same method we used to originally despatch the goods to you. Cancellation of an order and return of goods under the Distance Selling Regulations shall not incur any costs other than the costs of returning the goods. Please contact us if you wish us to make arrangements for collection. Please note that customers have a statutory duty of care for the safe return of goods, i.e. undamaged.
We will carry out an inspection of all returned equipment to check for signs of use (scratches etc) beyond what would be reasonable in in trying the goods out, and that would prevent us from reselling the equipment as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.
If the equipment supplied is faulty, it is covered by manufacturers guarantees. In the unlikely event of any goods developing a fault within the guarantee period, they may be returned for an immediate replacement or a full refund, whether they have been used or not. “Faults” are defined as manufacturing defects, not those that may be caused by incorrect installation, abuse or fair wear and tear of the equipment. These guarantees are in addition to consumers statutory rights.
sportsequip.co.uk operate a full and fair complaints procedure. We pride ourselves in high levels of customer satisfaction, achieved through a user friendly site, a simple ordering process, a diverse choice of payment methods and strict adherence to our stated terms and conditions. If we have failed to live up to your expectations in any way, we would like to hear from you so that we can put it right.
If the complaint relates to the quality or specification of a particular product you have purchased, please in the first instance refer to our comprehensive returns policy.
For any other type of complaint, please send an e-mail to firstname.lastname@example.org We aim to respond within 3 working days to your complaint. If beyond that you are still not satisfied, we are members of certain trade associations. To gain membership certain standards of experience, proficiency, stability and commercial experience are required. Free services offered by these associations include arbitration panels, and it is a condition of continued membership that as members of an association we abide by the rulings of the arbitration panels. These mediation services are normally restricted to technical rather than contractual aspects. Please feel free to contact the most relevant of these associations directly to ask for their advice.
Every effort will be taken to resolve the complaint fairly and quickly, to our mutual satisfaction.
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